Privacy Policy

  1. Introduction

Torquay Holiday Homes (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our website visitors, customers, and users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.torquayholidayhomes.co.uk] (“Website”). Please read this Privacy Policy carefully to understand our practices regarding your personal information.

  1. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you interact with our Website or engage in our services. This includes, but is not limited to, your name, email address, postal address, phone number, and payment information. We collect this information to facilitate your bookings and to provide you with our services.

2.2 Non-Personal Information

We may also collect non-personal information, such as your IP address, browser type, and browsing patterns, through the use of cookies or similar technologies. This information helps us improve our Website and deliver a better user experience.

  1. Use of Collected Information

We may use the information we collect for the following purposes:

  • To process and fulfill your bookings and reservations.
  • To communicate with you regarding your bookings, inquiries, and customer service requests.
  • To personalize your experience on our Website.
  • To improve our services, products, and Website based on your feedback.
  • To send you marketing communications, newsletters, or promotional offers (with your consent).
  • To comply with legal obligations and protect our rights and interests.
  1. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need to retain your personal information, we will securely dispose of it.

  1. Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

  • With service providers and business partners who assist us in delivering our services.
  • With law enforcement agencies, government authorities, or other third parties if required by law or to protect our legal rights, safety, or security.
  • In the event of a merger, acquisition, or sale of all or a portion of our business or assets, your personal information may be transferred to the acquiring entity.
  1. Your Rights and Choices

You have certain rights regarding your personal information under applicable data protection laws. These include the right to access, correct, or delete your personal information and the right to object to or restrict certain data processing activities. To exercise these rights or to update your preferences, please contact us using the information provided in Section 9.

  1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

  1. Children’s Privacy

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it as soon as possible.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Torquay Holiday Homes Address: Babblebrook House, Coombe Lane, Torquay Email: juliancharleswilkins@gmail.com

  1. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

By using our Website, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website.

  1. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to enhance your browsing experience and collect non-personal information. Cookies are small text files that are stored on your device when you visit our Website. They help us analyze website traffic, remember your preferences, and customize your experience.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit your access to certain features of our Website.

  1. International Data Transfers

If you are accessing our Website from outside the United Kingdom, please be aware that your personal information may be transferred to, stored, and processed in the United Kingdom or other countries where our servers or service providers are located. By using our Website, you consent to the transfer of your personal information to these countries.

  1. Third-Party Websites

Our Website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of these third parties before providing any personal information.

  1. Marketing Communications

With your consent, we may use your personal information to send you marketing communications, including newsletters, promotional offers, and updates about our services. You can opt-out of receiving these communications at any time by following the instructions provided in the communication or by contacting us using the information in Section 9.

  1. GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. If you are a resident of the European Economic Area (EEA), you have certain rights regarding your personal information under the GDPR. These include the right to access, rectify, or erase your personal data, as well as the right to restrict or object to certain processing activities. To exercise these rights or to seek clarification on our data practices, please contact us using the information provided in Section 9.

  1. Data Controller

For the purposes of the GDPR, Torquay Holiday Homes is the data controller responsible for the collection, use, and processing of your personal information.

  1. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the United Kingdom.

  1. Severability

If any provision of this Privacy Policy is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

  1. Entire Agreement

This Privacy Policy constitutes the entire agreement between you and Torquay Holiday Homes regarding the collection, use, and disclosure of your personal information.

Please note that this Privacy Policy may be translated into other languages for convenience. In the event of any discrepancies or inconsistencies between the translated versions and the English version, the English version shall prevail.