Thank you for choosing Torquay Holiday Homes! We are committed to ensuring your satisfaction with our booking services. In the event that you need to cancel your booking or make changes to the dates, we have established the following Refunds and Returns Policy to provide clear guidelines. Please read this policy carefully.
- Scope
1.1 This Refunds and Returns Policy applies to all bookings made through our website [www.torquayholidayhomes.co.uk] for holiday homes managed by Torquay Holiday Homes.
- Cancellation and Refunds
2.1 Cancellation requests must be submitted in writing to our customer support team at juliancharleswilkins@gmail.com. Please provide your booking details and a detailed explanation of the reason for cancellation.
2.2 Refund eligibility and the amount refunded will depend on the specific terms and conditions of the booking. Please refer to the booking confirmation email or our website for the applicable cancellation policy.
2.3 In the event that a refund is approved, we will process the refund within 30 business days using the original payment method used for the booking, minus any applicable fees or charges.
- Date Changes
3.1 If you need to change the dates of your booking, please contact our customer support team at juliancharleswilkins@gmail.com. We will make every effort to accommodate your request, subject to availability and any applicable charges.
3.2 Date changes are subject to the availability of the holiday homes for the requested dates. If the new dates are available, we will assist you in rescheduling your booking accordingly.
3.3 Any additional costs or charges associated with date changes, such as seasonal rate differences or administration fees, will be communicated to you prior to confirming the changes. Payment for any additional charges may be required at the time of the date change.
- Booking Requirements
4.1 All bookings are subject to the specific terms and conditions outlined during the booking process, including any minimum stay requirements, maximum occupancy limits, and house rules for the selected holiday home.
4.2 It is the responsibility of the customer to review and comply with these requirements to ensure a smooth and enjoyable stay. Failure to adhere to these requirements may result in additional fees, restrictions, or cancellation of the booking without a refund.
- Contact Information
5.1 If you have any questions or need assistance regarding refunds, returns, cancellations, or date changes, please contact our customer support team at juliancharleswilkins@gmail.com. Our team is available to assist you Monday to Friday during the hours 9am – 5pm GMT
- Changes to the Policy
6.1 Torquay Holiday Homes reserves the right to modify or update this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
Please note that this Refunds and Returns Policy is in addition to any statutory rights you may have as a consumer and does not affect those rights.